Ketubah Time Frame
During the wedding season (March through September), we schedule your proof date up to 2 to 3 weeks after receiving your order form. The time frame for creating your ketubah is about 1 to 2 weeks from your given proof window date. We will provide your proof window date and an approximate ship date once we receive your order form. We cannot schedule your order without a submitted order form. Any incorrect information or changes to your order after submission of your order form may result in a delay for your proof and will be subject to additional charges. Please double-check your order form before submitting it.

Ketubah Rush Orders and “Accepting Date”
Our “accepting date” is located at the top of every page on our website. If your wedding date is before the “accepting date,” please contact us to check availability. Priority scheduling charges will be determined based on your wedding or delivery date. For wedding dates less than three weeks away, please contact us to see if we can accommodate your order. There’s a $45.00+ rush fee charge for all rush orders. We reserve the right to cancel any order if we cannot provide the ketubah within the required time frame.

Ketubah Scheduling and Payments 
We ask that you purchase your listing at least one week before your proof date to start your proof. We will reschedule your proof and shipping dates if payment is not received at least one week before your provided proof window date. Please note that if we have to reschedule your proof date, there will be a $40.00 fee to reschedule, and rush scheduling charges may apply. 

Canceling a Ketubah Order
You can cancel your ketubah order up to one week before your proof date. After that, there is a nonrefundable cancellation fee of $65.00. We do not accept cancelations during the week of your proof date. Once your custom ketubah proof is complete, the sale is final.

Rabbi Approval for Text Options
Before submitting your order form, please ensure that your rabbi has approved your text choice. If your rabbi or officiant requires changes to the ketubah that do not arise from typos, errors, or mistakes on our part, they will be post-proof edits, and charges may occur. Post-proof edits include changes to the spelling of names, locations, and variations on the ketubah wording we have provided.

Changes to Your Ketubah Order
Sometimes, couples need to change their order after placing it (e.g., the design, text choice, or personalization). Please submit changes to your order before your proof window date to avoid post-proof edit charges.

Ketubah Digital Proof and Proof Edits
A digital proof will be emailed to you for approval during your proof window date. Please note that proof edits are to correct our typographical and content errors to the personalized sections of your ketubah based on the information you provided on your order form. Therefore, please ensure complete and accurate information before your proof date window, as substantive changes to your ketubah proof will be subject to an additional charge. Additionally, any changes to our standard texts (including different preferences for grammar, punctuation, words, or phrases) will be considered custom text changes that must be pre-approved and paid for as custom text before your proof.

Ketubah Primary Contact on Order Form
We strongly recommend that the order form’s primary contact person be the bride or the groom. Anyone can purchase the reserved listing for the couple. However, working directly with the couple is the best method. 

Ketubah Proof Approval
Upon approval of your proof, your ketubah will be printed and shipped. We do not print your ketubah until we receive final approval. The client is responsible for finding and reporting errors before the final printing process begins. Please be advised that only the contact person on your order form may approve your ketubah proof. We do not accept proof approvals from your rabbi, cantor, officiant, wedding planner, parent, or friend as a substitute for your written approval (by email). Jennifer Raichman LLC is not responsible for replacing printed products after the final approval.

Phone Calls and In-Person Meetings
Upon approval of your proof, your ketubah will be printed and shipped. We do not print your ketubah until we receive final approval. The client is responsible for finding and reporting errors before the final printing process begins. Please be advised that only the contact person on your order form may approve your ketubah proof. We do not accept proof approvals from your rabbi, cantor, officiant, wedding planner, parent, or friend as a substitute for your written approval (by email). Jennifer Raichman LLC is not responsible for replacing printed products after the final approval.

Ketubah Paper Samples
If time allows, paper samples are available upon request. Samples are $15.00 (available only to shipping addresses within the USA). Paper samples include cotton, washi, bookcloth, and metallic papers. Please note that paper samples are samples of the paper options without printed text or printed color swatches. Please send us an email if you would like to purchase paper samples. 

Ketubah Signing Pen
All ketubah orders include an archival pen for signing. The pen’s ink color will depend on the background color and the type of paper you have selected.

Ketubah Packaging
Ketubah prints are shipped flat with white foam core backing, which you can safely transport the piece to the wedding. The ketubah is not matted or framed, but it does come secured to foam core, which you can use for display. In addition, each ketubah order includes an archival pen for signing. The pen’s ink color will depend on the background color and the type of paper you have selected.

Ketubah Custom Framing
Due to the expense of custom framing, we no longer offer this service for our clients. However, on page 8 of the Getting Started Document, we have included custom framing tips and other recommendations to help you preserve and present your ketubah artwork for years to come.

Ketubah Shipping
Ketubah orders shipping within the United States are shipped by USPS Priority Mail (2 to 3 days service), with a tracking number provided once your order has shipped. Please ensure that you provide us with the correct shipping address and that it is safe to leave your package without a required signature. We ship to the address provided on your order form.

Ketubah Free Shipping
We offer free USPS Priority Mail shipping on all ketubah orders in the United States. Free shipping does not apply to express shipping or international shipping addresses.

Combined Shipping
If you would like to purchase other items (e.g., mazel tov pouch, challah cover, celebration flags, ring pillow, simach chair backings, etc.), we can combine these items with your ketubah shipping. Please indicate that you want to purchase extra items in the notes section on the ketubah order form. 

Customs Duty
There will be a customs form for all shipments outside the United States. We recommend leaving plenty of time for your package to go through customs. Buyers are responsible for any customs duty charges.

Damaged Shipments
We package the ketubah well to resist damage during shipment. However, if your ketubah does become damaged during shipping, please let us know, and we will do our best to resolve the issue. Please include a photo of the damaged shipping box and ketubah.